p999game Privacy Policy – How We Protect Your Data

1Who We Are

p999game is an online gaming platform available at p999game.biz, operated by and for the Pakistani gaming market. p999game acts as the data controller for all personal information collected through the platform — meaning we are responsible for determining how and why your data is processed.

If you have any questions about how we handle your personal data, you can contact us at any time through live chat or at support@p999game.biz. Our support team operates 24 hours a day, 7 days a week, and can assist in both Urdu and English.

2Personal Data We Collect

p999game collects personal data only to the extent necessary to provide the platform's services and fulfil our legal obligations. The categories of data we collect are set out in the table below.

3How We Use Your Personal Data

p999game uses collected personal data for the following purposes:

• Account Management: Creating and maintaining your p999game account, verifying your identity, processing login requests, and managing account security.
• Payment Processing: Facilitating deposits and withdrawals in PKR through your chosen payment method. Verifying that payment methods belong to the registered account holder.
• Game Provision: Delivering game services, recording game outcomes for audit purposes, detecting technical faults, and resolving disputes.
• Fraud Prevention and Security: Detecting, investigating, and preventing fraudulent activity, money laundering, cheating, and other prohibited conduct on the platform.
• Legal and Regulatory Compliance: Meeting anti-money laundering (AML) obligations, age verification requirements, and any other legal obligations applicable to p999game's operations.
• Responsible Gaming: Monitoring gameplay patterns to identify signs of problem gambling and enabling the responsible gaming tools available in your account settings.
• Customer Support: Responding to queries, resolving complaints, processing refund or dispute requests.
• Platform Improvement: Analysing aggregate, anonymised usage data to improve the p999game interface, game selection, and service quality.
• Marketing Communications: Sending promotional emails, bonus notifications, and event announcements to players who have not opted out. You can opt out at any time.

4Legal Basis for Processing

p999game processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil the services described in our Terms and Conditions — account management, payment processing, game provision, and support.
• Legal Obligation: Processing required to comply with applicable laws — including identity verification, age verification, anti-money laundering checks, and retention of financial records.
• Legitimate Interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform improvement — where these interests are not overridden by your privacy rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time.

5Payment Data and Financial Information

p999game handles all payment-related personal data with particular care. The following applies to your financial information:

What p999game receives: When you make a deposit or request a withdrawal via Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or card, the actual transaction is processed by a certified, third-party payment processor. p999game receives only the outcome of the transaction — confirmation of success or failure, the amount, and the payment method type. We do not receive and do not store your Easypaisa or JazzCash PIN, your bank account password, or your card CVV number.

Payment method verification: To prevent fraud and money laundering, p999game verifies that the payment method used for deposits matches the registered account holder. You may be asked to provide evidence of ownership of a payment method before a withdrawal is approved.

Transaction records are retained for the period required under applicable financial regulations — typically 5 to 7 years from the date of the transaction — after which they are securely deleted.

6Cookies and Tracking Technologies

p999game uses cookies and similar technologies on the platform. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the site.

The types of cookies p999game uses are:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
• Functional Cookies: Remember your preferences — such as language settings, last visited game category, and interface preferences — to improve your experience across sessions.
• Analytics Cookies: Collect anonymised information about how players navigate the platform — which pages are visited most, where players encounter difficulties, and how features are used. This data is used to improve p999game's interface and services.
• Marketing Cookies: Used to show you relevant promotions and to measure the effectiveness of p999game's marketing campaigns. These are only active if you consent.

7Third-Party Data Sharing

p999game shares your personal data only with the following categories of third parties, and only to the extent necessary for the specific purpose stated:

• Payment Processors: Transaction details are shared with payment processors (Easypaisa, JazzCash, NayaPay, SadaPay, bank partners, and card networks) to facilitate deposits and withdrawals. These providers are subject to their own privacy policies and regulatory obligations.
• KYC / Identity Verification Providers: Your identity documents and verification data are shared with certified third-party KYC providers to fulfil age and identity verification obligations. These providers are contractually bound to use your data only for verification purposes.
• Fraud Prevention and Security Services: Anonymised and pseudonymised technical data — including IP addresses and device fingerprints — may be shared with fraud detection services to protect the platform and all players.
• Game Providers: Some game results and session data may be shared with the providers of specific games available on p999game for technical support and audit purposes.
• Legal and Regulatory Authorities: p999game may disclose personal data to law enforcement, regulatory bodies, or other competent authorities where required by law, court order, or to prevent or detect crime.

p999game does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. All third-party service providers are selected carefully and are contractually required to implement appropriate data protection measures.

8Data Security

p999game implements technical and organisational security measures appropriate to the sensitivity of the personal data processed. These include:

• SSL/TLS encryption for all data transmitted between your device and p999game servers.
• AES-256 encryption for sensitive data stored in p999game's databases, including identity documents and financial records.
• Password hashing using industry-standard algorithms — your actual password is never stored in readable form.
• Multi-factor authentication options available to players who wish to add an additional layer of account security.
• Access controls limiting internal access to personal data to only those p999game staff members whose roles require it.
• Regular security audits and penetration testing of the platform's infrastructure.
• Incident response procedures to detect, contain, and notify players of any data breach within the timeframes required by applicable law.

9Data Retention

p999game retains personal data for the minimum period necessary to fulfil the purposes for which it was collected and to comply with legal obligations. The general retention periods are:

• Account and registration data: Retained for the duration of your account and for 5 years after permanent account closure, to comply with anti-money laundering record-keeping requirements.
• Financial and transaction records: Retained for 7 years from the date of each transaction in accordance with applicable financial record-keeping laws.
• Identity verification documents: Retained for 5 years after the last transaction on the account or from the date of account closure, whichever is later.
• Support communications: Retained for 3 years from the date of the conversation, to support dispute resolution and quality assurance.
• Game activity logs: Retained for 2 years from the date of the session for audit, security, and dispute resolution purposes.
• Marketing preferences: Opt-out records retained indefinitely to ensure we do not re-contact players who have asked to be removed from marketing lists.

After the applicable retention period expires, personal data is securely deleted or anonymised. You can request early deletion of data that is not subject to a mandatory legal retention requirement by contacting p999game support.

10Your Rights Over Your Personal Data

As a p999game player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@p999game.biz. We will respond within 30 days.

11Children's Privacy

p999game's services are strictly for adults aged 18 and above. We do not knowingly collect personal data from any person under the age of 18. Age verification is required during account registration and, if p999game has reason to doubt a player's age at any time, additional verification may be requested.

If a parent or guardian becomes aware that a minor has registered an account on p999game or has provided personal data to the platform, please contact us immediately at support@p999game.biz. We will close the account promptly, delete all associated personal data, and arrange return of any funds to the depositing payment method.

12Marketing Communications

With your consent, p999game may send you promotional communications about bonuses, new games, tournaments, seasonal offers, and other platform news. These communications may be sent by email, SMS, or push notification, depending on your account settings and device preferences.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email from p999game.
• Updating your notification preferences in your p999game account settings.
• Contacting support at support@p999game.biz and requesting removal from marketing lists.

Opting out of marketing communications does not affect your ability to use p999game. You will continue to receive essential account communications — such as deposit confirmations, withdrawal notifications, and security alerts — regardless of your marketing preferences.

13Changes to This Privacy Policy

p999game reviews this Privacy Policy regularly and may update it to reflect changes in our data practices, legal obligations, or platform services. When material changes are made, we will notify registered players via email or an on-platform notification at least 7 days before the changes take effect.

The "Last Updated" date at the top of this page indicates when the current version was published. The most current version of this Privacy Policy is always available at p999game.biz/privacy-policy. Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy.

14Contact and Complaints

If you have any questions, concerns, or complaints about how p999game handles your personal data, please contact us:

p999game is committed to resolving any data privacy query or complaint promptly and fairly. If you believe your complaint has not been adequately addressed, you have the right to escalate it to the appropriate data protection authority in your jurisdiction.

For account-related matters, please also refer to our Terms and Conditions. For information about responsible gaming and self-exclusion, visit our Responsible Gaming page.