p999game FAQ – Answers for Pakistani Players

You must be at least 18 years old to register and use p999game. During registration you confirm your age. p999game reserves the right to request CNIC verification at any time. Any account found to belong to a minor is permanently closed and all funds returned to the depositing payment method. This policy applies without exception.

No — p999game allows strictly one account per person, per household, per device, and per mobile number. Creating multiple accounts is a violation of the Terms and Conditions and results in all accounts being permanently suspended and all balances forfeited. If you have forgotten your login details, use the password reset function or contact support — do not create a new account.

Basic registration only requires your name, mobile number, date of birth, and email. Full KYC (identity verification) is typically triggered when you make your first withdrawal or if our compliance team reviews your account. At that point you may be asked to provide a copy of your CNIC. Submitting clear, legible CNIC images via our secure upload system is all that's needed. Most KYC reviews are completed within 24 hours.

Username changes are not currently supported to prevent impersonation and leaderboard manipulation. If your registered mobile number has changed (e.g. a new SIM), contact p999game support at support@p999game.biz with your CNIC details. Our team will verify your identity and update your mobile number after a security review — typically within 1 business day.

To close your p999game account, email support@p999game.biz from your registered email address with your full name, registered mobile number, and a clear statement that you wish to close your account. Any remaining real-money balance will be refunded to your registered payment method before closure. Note that if you are closing due to gambling concerns, our self-exclusion tool (available via Responsible Gaming) may be more appropriate.

On the Login page, click "Forgot password?" and enter your registered Pakistani mobile number. A password reset link is sent via SMS within 2 minutes. Click the link, set a new password, and you're back in. If your registered mobile number has changed, contact support with your CNIC details for an alternative verification route.

Yes. p999game has Urdu-speaking support agents available 24 hours a day, 7 days a week. Contact us via live chat (the chat icon on any page) or by emailing support@p999game.biz and let us know you'd prefer Urdu. Many Pakistani players find it easier to explain account issues or responsible gaming concerns in Urdu, and our team is fully equipped to help in either language.

Login to your p999game account and go to the Deposit & Withdrawal section. Select your preferred payment method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard), enter the amount in PKR, and follow the on-screen instructions. Easypaisa and JazzCash deposits are confirmed in seconds. IBFT transfers may take up to 30 minutes to reflect during banking hours.

The minimum deposit at p999game is Rs 200. There is no maximum single deposit limit from a technical standpoint, though higher deposits via IBFT may require a bank-side approval depending on your bank's daily transaction limits. All deposits are processed in Pakistani Rupees with no currency conversion at any stage.

p999game does not charge any deposit fees. The full amount you send arrives in your account balance. Your mobile wallet provider (Easypaisa, JazzCash, etc.) may apply their own small transaction fee on their end — this varies by provider and transaction type, but p999game itself does not deduct anything from incoming deposits.

Easypaisa and JazzCash deposits usually reflect in under 60 seconds. If it's been longer than 5 minutes and your balance hasn't updated, first check your mobile wallet transaction history to confirm the payment was actually processed. If the deduction shows on your wallet but hasn't appeared in your p999game account, contact support immediately via live chat with your transaction reference number and amount. Do not deposit again until the first transaction is resolved.

p999game accepts Easypaisa, JazzCash, NayaPay, SadaPay, IBFT (bank transfer), and Visa/Mastercard bank cards. All methods transact in PKR. Easypaisa and JazzCash are the most popular choices for Pakistani players — they're instant and available 24/7 without visiting a bank. See the full Deposit & Withdrawal page for current limits and processing times for each method.

Yes. p999game's Responsible Gaming tools let you set daily, weekly, or monthly deposit limits directly from your account settings. Once set, deposits are blocked once your limit is reached for that period. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period. Full details are on the Responsible Gaming page.

No. p999game currently does not accept cryptocurrency deposits. All transactions are in Pakistani Rupees (PKR) via local payment methods — Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and Visa/Mastercard. This keeps things simple and fast for Pakistani players without any conversion costs or exchange rate risk.

Login to your account, go to Deposit & Withdrawal, select "Withdraw", choose your payment method (Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, or Visa/Mastercard), and enter the amount. The funds go to the same payment method registered on your account. Most Easypaisa and JazzCash withdrawals arrive within 5 minutes. IBFT transfers may take up to 2 hours during banking hours.

The minimum withdrawal at p999game is Rs 500. There is no maximum withdrawal limit — larger withdrawals may simply take longer to process depending on the payment method and the size of the transaction. Withdrawal requests must be made to a payment method registered in the same name as your p999game account.

Easypaisa and JazzCash withdrawals typically complete in under 5 minutes. NayaPay and SadaPay are also near-instant. IBFT bank transfers process in 30 minutes to 2 hours during Pakistani banking hours (9am–5pm on working days) and may take longer on weekends. Visa/Mastercard withdrawals can take 1–3 business days depending on the issuing bank. p999game processes all withdrawal requests on our side within 15 minutes of them being placed.

p999game does not charge withdrawal fees. The full amount you request is transferred. Some payment providers may charge a receiving fee on their end — this is entirely at the provider's discretion and outside p999game's control. We recommend checking your wallet provider's terms for any applicable receiving charges.

Common reasons for a declined withdrawal include: incomplete KYC verification, active bonus wagering requirements not yet met, the withdrawal destination not matching your registered account name, or a temporary hold for security review. If your withdrawal is declined, p999game will send a notification explaining the reason. Contact support for clarification and the quickest path to resolution — most issues are sorted within 1 hour.

Bonus funds are subject to wagering requirements before they can be withdrawn. Real-money deposits (not bonus funds) are generally available to withdraw at any time, subject to your account being verified. If you withdraw before completing the wagering requirement on an active bonus, the bonus and any bonus-derived winnings are forfeited — your deposited funds are returned. Full wagering requirements for each bonus are listed on the Promotions page.

Pending withdrawal requests can be cancelled from the Withdrawal section of your account dashboard as long as they haven't yet been processed. Once a withdrawal is marked as "Processing" or "Sent" it cannot be reversed. If you need to cancel an in-progress withdrawal, contact support immediately — depending on the stage, it may or may not be possible to intercept it.

Aviator is a crash-style game where a multiplier climbs from 1.00x upward as a plane flies across the screen. You place your bet before the round starts, then cash out at any point before the plane "flies away" (crashes). If you cash out in time, your stake is multiplied by the number displayed when you hit Cash Out. If the plane flies away before you cash out, you lose your bet. Each round's outcome is determined by a provably fair random number generator. Visit the Aviator Game page for a full guide.

p999game's Poker section offers Texas Hold'em (the most popular format), Omaha, and several tournament formats. Both cash tables (play at any time) and scheduled tournaments (with fixed buy-ins and prize pools in PKR) are available. Tables are available 24/7 at stakes starting from Rs 20/Rs 40 blinds — accessible for beginners while offering higher-stakes action for experienced players.

p999game's Ludo Games follow the classic Ludo rules you already know — you just play with real PKR on the line. Enter a room with a fixed buy-in (starting from Rs 50), play against 2 or 3 other real players, and the winner takes the prize pool minus the platform's small commission. It's the same game you've played all your life, just with real money involved and a fair random dice system.

The Online Casino at p999game includes Live Casino tables (real dealers via video stream), slots, Teen Patti, Andar Bahar, Baccarat, Roulette, and Dragon Tiger. New games are added regularly. Live Casino tables operate around the clock with tables in multiple languages — all bets are placed in PKR.

Yes. p999game uses certified Random Number Generator (RNG) systems for all automated games. Crash games like Aviator are "provably fair" — meaning the outcome of each round is mathematically verifiable by the player after the fact. Live Casino games use real physical cards and wheels operated by human dealers on camera. No game outcome at p999game is manipulated in any way.

Yes — p999game is fully optimised for mobile. Every game, including Aviator, Poker, Ludo, and Live Casino, works smoothly on all modern Android and iOS mobile browsers. No download or app installation is required. Simply open p999game.biz in Chrome, Samsung Internet, or Safari on your phone and you'll get the same experience as on a desktop.

If you disconnect mid-round in Aviator, your bet remains in play and a pre-set auto cash-out (if configured) will trigger at your chosen multiplier. If no auto cash-out was set, the round resolves as per the outcome when it ended. For Poker, a disconnected player is given a brief grace period — if they don't reconnect, they are folded automatically. Ludo disconnections may result in a forfeit if you don't reconnect within the allowed time. Contact support if you believe a disconnection led to an unfair outcome.

Minimum bets vary by game. Aviator accepts bets from Rs 10 per round. Poker cash tables start at Rs 20/Rs 40 blinds. Ludo entry rooms start from Rs 50. Slot and Casino games have their own minimums, typically starting from Rs 5–Rs 20 per spin or hand. All bets are placed in PKR — no conversion required.

Some Casino games (slots, certain table games) offer a demo mode accessible without depositing. Aviator, Poker, and Ludo are real-money formats only — there is no practice mode for these as they involve real opponents. If you're new to Aviator or Poker, we recommend starting at the lowest stake level with a small deposit to familiarise yourself with the format before increasing your stakes.

The welcome bonus at p999game is automatically credited to new players on their first deposit — no promo code needed. Simply register, verify your mobile number, and make your first deposit. The matched bonus (up to Rs 10,000) lands in your account instantly. Full wagering requirements and bonus terms are on the Promotions page.

A wagering requirement means you need to bet a certain multiple of your bonus amount before bonus funds can be converted to withdrawable cash. For example, a Rs 1,000 bonus with a 20x wagering requirement means you need to wager a total of Rs 20,000 across eligible games before you can withdraw winnings derived from that bonus. Each game may contribute differently to wagering — full contribution percentages are in the bonus terms on the Promotions page.

Every p999game player automatically earns VIP points on every wager — regardless of the game or outcome. Points accumulate and determine your VIP tier: Bronze, Silver, Gold, Platinum, and Diamond. Higher tiers bring better cashback percentages, faster withdrawal processing, higher limits, and dedicated support. There's no application required — progress is automatic. Full tier details are on the VIP Club page.

VIP points earned at p999game are calculated on a rolling 30-day basis for tier determination — your tier reflects your activity over the past month. Points themselves don't expire and there's no sudden "reset" that drops your tier overnight. If you reduce your wagering activity, your tier gradually adjusts downward over subsequent months. Full details are on the VIP Club page.

Yes. VIP members at Silver tier and above receive weekly cashback on net losses. The cashback percentage increases with each VIP tier — Diamond members receive the highest rate. Cashback is credited automatically to your account every Monday and is available to play immediately. p999game also runs periodic reload bonus offers — check the Promotions page for what's currently active.

Yes — p999game's referral programme lets you earn a bonus when a friend you refer registers and makes their first qualifying deposit. Your unique referral code is available in your account dashboard under "Refer a Friend". The friend enters your code during registration. Once they complete their first deposit, both of you receive a referral reward credited to your respective accounts. Terms and current reward values are on the Promotions page.

Yes — all p999game bonuses have an expiry period, typically 7 to 30 days from the date they are credited, depending on the bonus type. If wagering requirements are not completed within the expiry window, the bonus and any bonus-derived winnings are forfeited. You can check the expiry date of any active bonus in your account's "Active Bonuses" section. The expiry date for each bonus is always clearly stated in its terms on the Promotions page.

No. Setting deposit limits, loss limits, or any other responsible gaming tool does not affect your VIP tier, cashback rate, or eligibility for any promotions at p999game. We made this a firm policy — no player should feel financially penalised for using tools that protect their wellbeing. Your responsible gaming settings are completely separate from your promotional and VIP standing.

Yes. p999game uses bank-grade SSL (TLS 1.3) encryption for all data in transit between your device and our servers. Passwords are stored using industry-standard hashing algorithms — they are never stored in plain text. Payment data is handled through PCI-DSS compliant payment processors. Your personal and financial information is never shared with third parties without your consent. Full details are in our Privacy Policy.

If you suspect your p999game account has been accessed by someone else, contact support immediately via live chat. Ask the agent to lock your account while you investigate. Change your password immediately via the Login page's reset function. Check your transaction history for any deposits or withdrawals you didn't initiate. p999game's security team will investigate and take appropriate action — we take account compromises extremely seriously.

No — p999game will never ask for your password through any channel including live chat, email, SMS, or phone. If you receive any communication claiming to be from p999game and asking for your password or full payment credentials, it is a phishing attempt. Do not respond or click any links. Forward the message to support@p999game.biz so we can investigate and warn other players. Log in only at p999game.biz — verify the URL before entering any credentials.

p999game collects only the personal data necessary to operate your account, process payments, verify your identity, and comply with legal obligations. We do not sell personal data to third parties. Data is retained in accordance with applicable data protection laws. You have the right to request a copy of your data or request its deletion (subject to legal retention requirements) by emailing support@p999game.biz. Full details are in our Privacy Policy.

Self-exclusion is available from your account settings under "Responsible Gaming", via live chat, or by emailing support@p999game.biz. The minimum exclusion period is 6 months. Once activated (within 5 minutes of your request), you cannot log in, deposit, or play. The exclusion cannot be reversed during the exclusion period, even at your own request. Any real-money balance is refunded to your registered payment method. Full details are on the Responsible Gaming page.

"Take a Break" is a shorter-term version of self-exclusion — you can pause your p999game account for 24 hours, 7 days, or 30 days. During this time you cannot log in or play, but your account is not permanently closed. After the break period ends, your account becomes accessible again automatically. It's useful if you want some distance without a permanent commitment. Find it in your account settings under "Responsible Gaming" or ask support to activate it.

The most important first step is reaching out. p999game's support team is available 24/7 in Urdu and English to discuss responsible gaming options confidentially — email support@p999game.biz or use live chat. We can help you activate self-exclusion, loss limits, or connect you with appropriate resources. Recognising that gaming is becoming a problem is not a failure — it's the most useful thing you can do for yourself. See the full Responsible Gaming page for all available tools.

Contact p999game support immediately at support@p999game.biz with details of the account in question. We take this extremely seriously — any account verified to belong to or have been accessed by a minor is closed immediately and all funds returned to the depositing payment method. We also recommend using parental control software (available on most Android and iOS devices) to restrict access to gaming sites on shared devices. We will investigate and act without delay.